FAQ | Multitrance

Frequently Asked Questions

FAQ

Answers to our most frequented asked questions.

Is it legal to buy cannabis food online?

Yes! As long as cannabis, CBD and hemp-related products are legal in your country of residence or point of sale. All our products have gone through extensive checks and are 100% legal for sale and consumption according to Dutch law.

Does your products contain THC? Will it make me feel 'high'?

Our products are 100% legal according to Dutch law and contain no THC or cause any narcotic effects.

What about custom regulations in my country?

We regularly ship our products to countries worldwide. This includes Europe, North America, Canada, Asia and Australia. Our products are 100% legal according to Dutch law and contain no THC or cause any narcotic effects. However, we do strongly advise you to check the custom regulations of your country. 

We are not responsible for any order being held up in customs or any items missing from your order due to customs, damaged items due to customs or provide a refund for items that have not been received due to customs.

Who can create an account and place an order on your website?

Anyone who is 18 years of age and older will be allowed to create an account and place an order online.

What are the payment options?

You can make payment via Direct Bank Transfer, GiroPay, iDeal, Sofort Banking and credit card (Visa, Mastercard and Maestro).

If there is a payment method that you would like to see added, we would love to hear your suggestion so we can further improve our website.

Do you ship and deliver worldwide?

Yes, we offer worldwide shipping but we can not guarantee that you receive the packages outside of the European Union because of customs. If you are ordering from the North America, South America, Canada and Asia there is a chance you will not receive the order due to custom regulations.

Do you ship with a tracking or reference number?

Yes, all of our orders are shipped with a tracking number so you can track your package from our distribution center to your front door! You will be notified through email the moment your package has been shipped.

How much does shipping cost to my country?

Shipping options will be presented to you upon checkout. Shipping rates are calculated based on your location before checkout and payment.

How long does shipping take?

Depending on your location, worldwide shipping usually takes between 2 to 8 days. We ship the same day or the next working day! You will receive email updates on the status of your order.

What about confidentiality and privacy?

Your privacy is our highest priority. We do not share your data with anyone as you can read in our Privacy Policy.

Your privacy is paramount to us and our discreet packaging guarantees that you are the only one getting excited by the parcel. To others, it will just look like another plain boring package.

All orders are sent in inconspicuous, plain packaging. No one will be able to guess what the package contains or who the sender is. No logo or lettering mentioning Multitrance or cannabis food will be found on the parcel.

The only markings on your parcel are your address label on the front and a postal or parcel service sticker, depending on the service used.

Do you offer wholesale or reseller prices?

Yes, we offer wholesale sales to business owners worldwide with huge discounts. Register as a reseller to access our wholesale prices on our online shop.

You can also email us or call us directly on +31 20 330 1000. More information under Contact Us.

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