Frequently Asked Questions
FAQ
Answers to our most frequented asked questions.
Is it legal to buy cannabis edibles online?
Yes! As long as cannabis, CBD and hemp-related products are legal in your country of residence or point of sale. All our products have gone through extensive checks and are 100% legal for sale and consumption according to Dutch law.
Where can I download product images for my online shop?
If you have Registered as a Reseller, you can find high resolution product images in the Download tab in the My Account page.
Does your products contain THC? Will it make me feel 'high'?
Our products are 100% legal according to Dutch law contain no THC (0%) or cause any narcotic effects.
How much CBD is in each edible?
Our CBD infused edibles have the exact amount of CBD content (mg) specified on each product.
How to Place an Order with Pallet Shipping?
- Add ALL Products to the cart.
- Select the shipping option “Request a Quote for Pallet Shipping”.
- Proceed to the checkout page.
- Enter your Billing and Shipping information and click on next.
- Select “Direct Bank Transfer” as the payment option.
- Click on “Place Order” to send us your order.
- Wait 1 Business Day for us to calculate the shipping costs and update your order.
- You will Receive an Email with your Updated Order including the pallet shipping costs.
- Pay for your order by Direct Bank Transfer or by Card.
- We will Send Your Order on a Pallet as soon as we receive your payment.
If I order online, will my order arrive in my country?
Our delicious edibles are 100% legal for consumption in the European Union. So if you live anywhere in the EU, we guarantee that you will receive your order hassle free.
The EU countries are Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
However, if you live outside of the EU we urge you to thoroughly check your country’s customs regulations pertaining to cannabis edibles before you place an order.
What about customs regulations in my country?
We regularly ship our products to countries worldwide. This includes countries in Africa, Europe, North America, Asia, South America and Australia. Our products are 100% legal according to Dutch law and contain no THC or cause any narcotic effects. However, it is your responsibility to check the customs regulations of your country.
We are not responsible for any order being held up in customs or any items missing from your order due to customs, damaged items due to customs or provide a refund for items that have not been received due to customs.
Who can create an account and place an order on your website?
Anyone who is 18 years of age and older will be allowed to create an account and place an order online.
What are the payment options?
You can make payment via Direct Bank Transfer and Card (Visa, Mastercard, Maestro, Amex and more).
If there is a payment method that you would like to see added, we would love to hear your suggestion so we can further improve our website.
Do you ship and deliver worldwide?
Yes, we offer worldwide shipping but we can not guarantee that you receive the packages outside of the European Union because of customs. If you are ordering from North America, South America, Africa, Australia and Asia, we urge you to thoroughly check your country’s customs regulations pertaining to cannabis edibles before you place an order.
Do you offer free shipping?
Yes, we offer Free Shipping in the European Union on Retail Orders from €100. We do not offer our Resellers free shipping, as such free shipping does not apply to Wholesale Orders.
Do you ship with a tracking or reference number?
Yes, all of our orders are shipped with a tracking number so you can track your package from our distribution center to your front door. You will be notified via email the moment your package has been shipped.
How much does shipping cost to my country?
Shipping options will be presented to you upon checkout. Shipping rates are calculated based on your location before checkout and payment.
How long does shipping take?
We ship the same day or the next working day after you place your order. Depending on your location, worldwide shipping usually takes between 2 to 8 days. You will also receive email updates on the status of your order.
What about confidentiality and privacy?
Your privacy is our highest priority. We do not share your personal data with anyone. For more information check out our Privacy Policy.
Your privacy is of paramount importance to us and our discreet packaging guarantees that you are the only one getting excited by the parcel. To others, it will just look like another plain boring package.
All orders are sent in inconspicuous, plain packaging. No one will be able to guess what the package contains or who the sender is. No logo or lettering mentioning Multitrance or cannabis food will be found on the parcel.
The only markings on your parcel are your address label on the front and a postal or parcel service sticker, depending on the service used.
Do you offer wholesale or reseller prices?
Yes, we offer wholesale sale prices to resellers worldwide with huge discounts. Register as a reseller to access our wholesale prices directly on our Online Shop.
If you need more information, feel free to Contact Us.